In my early days as a newly minted CEO, I discovered that it was incredibly easy to overlook the most important part of strategy… This is what I learnt.Read More
As a phrase, ‘Customer Experience’ has become familiar to CEOs but it’s value does not seem to have resonated with a lot of small to medium sized businesses in Australia yet. It has a potentially enormous impact on your bottom line - so here is what you need to do to harness the power of technology and improve the Customer Experience your business offers…Read More
Instead of reflecting on the year that was, let's use today to be inspired and envision the year that could be. Here are the three things every business owner needs to know and understand to be more successful in 2018...
What are your goals for the upcoming year?Read More
Delegation is one of the hardest things to do well, but with some help and the right approach it could be the best cultural move you ever make for the success of your business. Here's why and how you can get it right, too.Read More